Glitch Spin Privacy Policy

Last updated: March 27, 2026

At Glitch Spin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 and Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

Information We Collect

We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account creation, age verification, and compliance with Australian anti-money laundering laws. We also gather financial details like banking information and transaction records for payment processing. Additionally, we collect technical data including IP addresses, device information, and gaming activity such as betting history to enhance security and service quality.

How We Use Your Information

We use your personal information to provide and manage your gaming account, process transactions, and verify your identity as required by AUSTRAC regulations. It enables us to personalise your experience, improve our services, and comply with responsible gambling obligations. We also use technical and gaming data for security monitoring, fraud prevention, and platform optimisation in line with our contractual obligations and legal requirements.

Information Sharing

We disclose personal information to service providers such as payment processors and hosting companies under strict confidentiality agreements compliant with Australian Privacy Principles. Information may be shared with regulatory bodies like AUSTRAC, state gambling authorities, or law enforcement when required by law for anti-money laundering, taxation, or compliance purposes. We do not sell your data to third parties.

Data Security

We implement robust security measures including end-to-end encryption for data transmission and storage, secure servers in controlled environments, and PCI DSS compliance for payment information. Regular penetration testing, vulnerability assessments, and automated threat detection systems protect against unauthorised access. Our staff undergo privacy training, and we maintain data retention periods aligned with legal requirements, such as seven years for transaction records.

Your Rights

Under the Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details within 30 days by contacting our Privacy Officer, and we will respond promptly. We also support your rights to opt-out of certain data uses and complain to the Office of the Australian Information Commissioner if needed.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. These include essential cookies for security and analytics cookies for performance improvement. You can manage preferences via browser settings, though this may affect site features.